F.A.Q.

Yes we do! Please take a minute to submit our New Wholesale Customer Request Form and one of our local Sales Managers will happily contact you.

No. Currently, we don’t have a consumer catalog – as the website serves to identify the products currently available to our home consumers.

Maries River Wagyu is not responsible for validating shipping addresses. Any shipment that is undeliverable and/or delivered incorrectly due to incorrect, incomplete and/or invalid shipping addresses voids our guarantee and/or the ability to refund the order in question – which is why Maries River Wagyu strongly urges you to check and verify all addresses and zip codes carefully when placing your order.

We send our packages with No Signature Required, and UPS and FedEx will normally leave your package with some important exceptions: It is up to the UPS or FedEx driver’s discretion whether the package can be left at an apartment/condo complex when there is no secure place to leave the package, or they cannot gain access directly to your unit. If you are delivering to a business address, UPS and FedEx generally requires a signature and will not be able to leave a package if the business is closed. Orders greater the $500 may require a signature. Maries River Wagyu cannot take responsibility for packages that are undeliverable for these reasons, so please plan accordingly.

In most cases, we recommend you contact UPS Customer Service directly – as this is generally the fastest way to resolve the issue because UPS will know more about the delivery status, have information on where to pick up the order, and/or know if/when a second delivery will be attempted.

No. It is our policy that all consumer orders placed at MariesRiverWagyu.com ship via UPS.

Yes. On the day your order is scheduled to ship, a shipping confirmation email containing your UPS tracking number and a link to the UPS website will be sent to the email address you used when placing you order. If you don’t receive a tracking email, please feel free to contact Customer Service.

It’s likely your order hasn’t been picked up by UPS or FedEx from our facility and/or UPS (for beef) or FedEx (for wine) is in the process of updating their website. After receiving your shipping confirmation email, it can sometimes take a few hours for your tracking information to show up on the UPS and FedEx websites and/or show the status/movement of your shipment.

Your order will be handpicked from stock held in our refrigerated warehouse. It will be carefully packed in an eco-friendly insulated box with reusable ice/gel packs designed to maintain your items in good condition for up to 48 hours. Some items, due to size, may ship in alternate packaging. (Note: Frozen items may thaw during transit.)

Our eco-friendly packaging is not just recyclable, it’s compostable and biodegradable. The Green Cell Foam insulation is made with 100% all-natural, non-GMO corn grown in the U.S. Cut open the outer plastic film and add to your #4 PE recyclables. Dissolve small pieces of foam in the sink and watch it “melt” safely down the drain; it will biodegrade in seawater and freshwater. Larger pieces can go in a bucket and sit overnight to fully dissolve. Green Cell Foam is compostable in any residential or commercial compost facility and will biodegrade in 60 days or less when in a moist soil environment. Green Cell Foam burns cleanly and safely in fireplaces, fire pits, and power plants— it can even work to start a grill.

Ice gel packs are reusable. Store them in your freezer and use them to keep food cold on road trips, picnics, or outings. Throw them away anytime they are punctured or leaking. The contents of ice gel packs are non-toxic and contain 98% water and 2% sodium polyacrylate, a polymer commonly found in many household and personal items. The product contains no substances which at their given concentration, are considered to be hazardous to health.

Generally, the USDA states freezing keeps food safe almost indefinitely, with quality being affect by the freezer conditions and length of time being frozen. A key component to maintaining quality is ensuring the wrapping/packaging of the product is not permeable to air (i.e vacuum sealed). For optimum taste and tenderness, the USDA recommends storing all frozen foods at 0° F (or lower) to retain vitamin content, color, flavor and texture. If you do not vacuum seal all your frozen food and/or given your home freezer may not be that cold, we recommend you use frozen products within 4 weeks of receipt.

Maries River Wagyu proudly services chefs and restaurants, food retailers and home cooks across the nation.

We sell to many food retailers across the nation. While we work to develop a store locator, we encourage you to look for our products when you’re shopping. Alternatively, you can Contact Us and we’ll do our best to try and locate the closest Maries River Wagyu retailer in your area.

NOTE: Product selections and availability vary by individual supermarket/food retailer.